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Faq 2

Faq

GENERAL INFORMATION

What time are check-in and check-out?

Check-in from 3:00 PM. Check-out by 11:00 AM.

What are the reception opening hours?

Reception is open 24/7.

Which languages are spoken at reception?

English – French – Spanish – German – Italian.

Where is the property located and how can it be reached?

The hotel is located in Taormina Mare, Via Nazionale 189, and is accessible by private transport or public transport.

Is there parking available at the property?

The hotel offers free, unattended parking, not bookable in advance.

Does the property have a lift?

The hotel has one lift.

What accessibility features does the property offer?

Hotel Caparena offers accessible rooms for guests with disabilities, a lift, private parking, a ground-floor restaurant, ramp access to the pool area, and access to the wellness centre.

Is Wi-Fi available?

Free Wi-Fi is available throughout the property.

Are pets allowed?

Pets are not allowed, even small ones.

Is there a luggage storage service?

Yes, luggage storage is available for hotel guests.

What amenities are available in the rooms?

Air conditioning, free Wi-Fi, flat-screen TV, kettle in all rooms, espresso coffee machine and bottled water in Premium Rooms, Junior Suites, and Caparena Suite, paid minibar, and complimentary bathroom amenities.

Is there a city tax?

A city tourist tax is payable locally upon departure.

Which credit cards are accepted?

Visa, Mastercard.

CHECK-IN / CHECK-OUT

How does check-in work?

A valid ID or passport is required for each guest. If booked through an agency, a voucher is also required.

Is early check-in available?

Early check-in is available on request, subject to availability and at an extra charge. If the room is ready earlier, guests may access it.

Is late check-out available?

Late check-out is available on request, subject to availability and at an extra charge.

PROPERTY & SERVICES

Is there a shuttle service to/from the hotel?

A free shuttle service to/from Taormina is available upon reservation at reception.

Is there an electric vehicle charging station?

No, electric vehicle charging stations are not available.

Are children allowed to stay at the hotel?

Children are welcome.

Does the property have a private beach/beach club?

At Lido Caparena, the seaside experience begins with a short and evocative walk: a private railway underpass that separates the rhythm of the outside world from the tranquility of our private beach. Once you pass through this threshold, you are welcomed by an oasis of white pebbles, crystal-clear waters, and the refined design of one of the most iconic beach clubs in Taormina. A corner of paradise, sheltered by silence and deep blue hues. Open from May to September. Pool towels and beach towels are available upon request and for an additional charge.

ROOMS

Are baby cots and extra beds available?

Free cots for children aged 0–2. Extra beds for children aged 3–12 at an extra charge.

Do you have accessible rooms?

Yes, accessible rooms are available.

BREAKFAST

Is breakfast included?

Yes, breakfast is included.

What time is breakfast served?

From 7:30 AM to 10:00 AM.

Where is breakfast served?

At La Veranda Restaurant.

What type of breakfast is served?

Buffet-style, continental breakfast.

Are there options for coeliacs, vegetarians and vegans?

Gluten-free and vegetarian options are available. Vegan options on request.

RESTAURANTS & BARS

Is there a restaurant on site?

Yes, La Veranda Restaurant at Hotel Caparena. Opening hours: Breakfast: 7:00 AM – 10:00 AM Lunch: 12:30 PM – 2:30 PM Dinner service: 7:30 PM – 9:30 PM

Are there options for coeliacs, vegetarians and vegans?

Yes, gluten-free, vegetarian, and vegan options are available on request.

Is there a bar on site?

Yes, there are a Lounge Bar and a Pool Bar. The Lounge Bar is open from 10:00 AM until midnight. The Pool Bar is open from 9:00 AM to 6:00 PM.

SPA, POOL & GYM

Is there a Spa/Wellness Centre on site?

Yes, the Caparena Wellness Club offres a 30% discount to hotel guests.

What are the opening hours of the Spa/Wellness Centre?

Open daily from 10:00 AM to 8:00 PM.

Do you provide a Spa/Wellness kit?

Yes, bathrobe, towel, and slippers are provided.

Is there a swimming pool?

Yes, it’s available only for hotel guests.

What are the pool opening hours?

From 9:00 AM to 6:00 PM.

Are pool towels provided?

Pool towels are provided at an extra charge

Is there a gym?

Yes, a Technogym-equipped fitness area.

What are the gym opening hours?

Daily from 1:00 PM to 8:00 PM.

ACTIVITIES, EXPERIENCES & EVENTS

Is there a concierge service?

Yes, a dedicated concierge service is available.

Do you organise tours and excursions?

Yes, private or group tours around Taormina.

Is it possible to organise weddings or private events?

Yes, the hotel hosts weddings and private events.

PAYMENTS & CANCELLATIONS

What are the cancellation terms?

Cancellation policies vary depending on the season and are shown at the time of booking.