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Gais Hotels Group
Taormina Mare
Hotel Caparena
Taormina Centro
Hotel Isabella
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Faq 2

Faq

GENERAL INFORMATION

What time are check-in and check-out?

Check-in is from 3:00 pm. Check-out is by 11:00 am.

What are the reception opening hours?

Reception is open 24 hours a day.

Which languages are spoken at reception?

English – French – Spanish – German – Italian.

Where is the property located and how can it be reached?

The property is located in Taormina Mare, Via Nazionale 189, and can be reached by private car or public transport.

Is there parking available at the property?

The hotel offers free, unattended parking, not bookable in advance.

Does the property have a lift?

The property has one lift.

What accessibility features does the property offer?

Hotel Caparena offers several accessibility features, including accessible rooms for guests with disabilities, a lift, private parking, a ground-floor restaurant, pool access with ramps, and access to the wellness centre.

Is Wi-Fi available?

The property offers free Wi-Fi.

Are pets allowed?

Pets are not allowed, including small pets.

Is there a luggage storage service?

The property provides luggage storage for hotel guests.

What amenities are available in the rooms?

Air conditioning, free Wi-Fi, flat-screen TV, kettle in all rooms; coffee machine and complimentary bottles of water in Premium Rooms, Junior Suites and the Caparena Suite; minibar (extra charge); complimentary toiletries in the bathrooms.

Is there a city tax?

A city tax is payable locally upon departure.

Which credit cards are accepted?

Visa and Mastercard.

CHECK-IN / CHECK-OUT

How does check-in work?

A valid ID document (ID card or passport) is required for each guest staying at the hotel. For bookings made through agencies, a voucher is also required.  

Is early check-in available?

Early check-in is available at an extra charge and subject to availability. If the room is ready before the standard check-in time, guests may access it earlier.  

Is late check-out available?

Late check-out is available at an extra charge and subject to room availability.

PROPERTY & SERVICES

Is there a shuttle service to/from the hotel?

The hotel offers a free shuttle service to/from Taormina town centre, available upon reservation at reception.

Is there an electric vehicle charging station?

There is no electric vehicle charging station available.  

Are children allowed to stay at the hotel?

Children are welcome at the hotel.  

Does the property have a private beach/beach club?

The private beach is temporarily inaccessible for safety reasons due to Cyclone Harry, which affected the coastline in January 2026.

ROOMS

Are baby cots and extra beds available?

Free baby cots are available for children aged 0–2 years. Extra beds are available at an additional charge for children aged 3–12 years.  

Do you have accessible rooms?

The hotel has rooms accessible for guests with disabilities.

BREAKFAST

Is breakfast included?

Breakfast is included in the room rate.

What time is breakfast served?

Breakfast is served from 7:30 am to 10:00 am.  

Where is breakfast served?

Breakfast is served in the restaurant.  

What type of breakfast is served?

Breakfast is served as a continental buffet.  

Are there options for coeliacs, vegetarians and vegans?

Options for coeliacs and vegetarians are available. Vegan options are available upon request.

RESTAURANTS & BARS

Is there a restaurant on site?

Yes, the hotel features the restaurant “La Veranda”.  

Are there options for coeliacs, vegetarians and vegans?

Options for coeliacs, vegetarians and vegans are available upon request.  

Is there a bar on site?

Yes, there is a lobby bar and a pool bar.

SPA, POOL & GYM

Is there a Spa/Wellness Centre on site?

IYes, there is a wellness centre.

What are the opening hours of the Spa/Wellness Centre?

The wellness centre is open from 1:00 pm to 8:00 pm.  

Do you provide a Spa/Wellness kit?

The hotel provides a bathrobe, towel and slippers for wellness centre guests.  

Is there a swimming pool?

Yes, there is a swimming pool.  

What are the pool opening hours?

The pool is open from 9:00 am to 5:00 pm.  

Are pool towels provided?

Pool towels are provided free of charge.  

Is there a gym?

Yes, the hotel has a gym.  

What are the gym opening hours?

The gym is open daily from 1:00 pm to 8:00 pm.

ACTIVITIES, EXPERIENCES & EVENTS

Is there a concierge service?

Yes, the hotel offers a concierge service.

Do you organise tours and excursions?

Private and group tours and excursions around Taormina can be arranged.  

Is it possible to organise weddings or private events?

The hotel organises weddings and private events.

PAYMENTS & CANCELLATIONS

What are the cancellation terms?

Cancellation terms depend on the requested period and are specified at the time of booking.