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Gais Hotels Group
Taormina Mare
Hotel Caparena
Taormina Centro
Hotel Isabella
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Faq 2

Faq

GENERAL INFORMATION

What time are check-in and check-out?

Check-in is from 3:00 PM. Check-out is by 11:00 AM.

What are the reception opening hours?

Reception is open 24/7.

Which languages are spoken at reception?

Italian, English, French, Spanish and German.

Where is the property located and how can it be reached?

The hotel is located in the centre of Taormina, at Corso Umberto 58, in a pedestrian area. It can be reached by private or public transport.

Is parking available at the hotel?

The hotel does not have a parking area. Public paid parking is available nearby.

Does the property have a lift?

Yes, the property has a lift.

What accessibility features are available?

Hotel Isabella offers accessible rooms, a lift and a panoramic terrace.

Is Wi-Fi available?

Yes, Wi-Fi is available in rooms and in public areas.

Are pets allowed?

No, pets are not allowed, including small ones.

Is there a luggage storage service?

Yes, luggage storage is available for guests.

What amenities are available in the rooms?

Air conditioning, free Wi-Fi, flat-screen TV, paid minibar and complimentary toiletries.

Is there a city tax?

 Yes, the city tax must be paid on site at departure.  

Which credit cards are accepted?

Visa and Mastercard.

CHECK-IN / CHECK-OUT

How does check-in work?

A valid ID (identity card or passport) is required for each guest. If booked through an agency, a voucher is also required.

Is early check-in possible?

Early check-in is available at an extra charge. If the room is ready earlier, it may be assigned in advance.

Is late check-out possible?

Late check-out is available at an extra charge, subject to availability.

What are the reception opening hours?

Reception is open 24/7.

PROPERTY & SERVICES

Is there a shuttle service to/from the hotel?

No.  

Is there an electric car charging station?

No.  

Can children stay at the hotel?

Yes, children are welcome.  

Does the property have a private beach or partner lido?

The beach service reserved for guests is temporarily suspended due to the cyclone that affected the Sicilian coast in January 2026.  

Do you provide beach towels?

The service is temporarily suspended.

ROOMS

Are baby cots or extra beds available?

Free baby cots are available for children aged 0–2. Extra beds are available at an additional cost for children aged 3–12.  

Do you have accessible rooms?

Yes, accessible rooms are available.

BREAKFAST

Is breakfast included?

Yes, it is included in the room rate.  

What time is breakfast served?

From 7:30 AM to 10:00 AM.  

Where is breakfast served?

In the restaurant, in the Sala delle Naumachie and, during summer, on the panoramic terrace.  

What type of breakfast is served?

Continental breakfast.  

Are vegetarian or vegan options available?

Yes, upon request.

RESTAURANTS & BAR

Is there a restaurant on site?

Available upon request.  

Are gluten-free, vegetarian or vegan options available?

No.  Is there a bar on site?

No.

SPA, POOL & GYM

Is there a spa or wellness centre?

Guests can access the wellness centre at Hotel Caparena for an additional fee. The shuttle service is free.  

What are the spa opening hours?

From 1:00 PM to 8:00 PM.  

Do you provide a spa kit?

Guests receive a towel and courtesy slippers.

ACTIVITIES, EXPERIENCES & EVENTS

Is concierge service available?

Yes.  

Do you organise tours and excursions nearby?

Yes, private or group tours around Taormina.  

Is it possible to organise weddings or private events?

Yes, exclusive private events can be arranged.

PAYMENTS & CANCELLATIONS

What are the cancellation terms?

Cancellation terms depend on the selected period and are specified at the time of booking.